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Monday, April 22, 2013
Landscaping the Front Yard of Heaven

clientuploads/Images/Zach-NameCaption-2013-140.gifIf you have ever been greeted by a large toilet seat as you arrived into town, you most likely were driving into the Nevada community of Battle Mountain.  Few other rural communities in the USA or elsewhere have the credibility to welcome you that way.  Or the guts.  Forget the cliché that “first impressions” are the most important.  It has always been gross impressions that count most.   According to Maury Forman, author and director of rural entrepreneurship for Washington State’s Department Commerce, who I dub the Intelligent Community movement’s resident humorist, Battle Mountain was referred to by a Washington Post writer as America’s “armpit” in 2001.  That stunk.  It was also unfair, but revealed how some urban writers may have thought about small communities.  The Washington Post, for the record, is based in Washington, DC, the city which uses toilets very effectively, mainly to flush down good ideas for connecting villages, as well as taxpayers’ money.  

Rather than get depressed or, worse, defensive, the city took notice.  It took notice with a sense of humor.  Then it took action.  It performed an exercise in economic development and creative public relations which resulted in the Festival of the Pit.  Short for armpit of course.  The Pit was a hit.  The festival’s 2004 talent pageant, which ended in a tie between a woman who glued crickets to her underarms and a tiny girl who did breakdance, was one of many tongue-in-cheek events that led Old Spice deodorant, an international brand, to become a major corporate underwriter.  Today, a blue grass festival has replaced the Pit.  However through the process the community regained its pride and fired one of our movement’s first shots to signal the start of the rural renaissance.

In most parts of the world, urban and rural cultures have been out of balance and out of synch for at least two generations.  The imbalance has exacerbated the stresses of the global economy and made cities desirable.  A two-fold tragedy occurred as young people fled, while referring to their rural districts or the cultures they left behind as being in “the middle of nowhere.”  (My least favorite phrase.)  But the Middle of Nowhere is no more.  Broadband communication changed that.  So did common sense.  The change has been most effective when linked to a coherent strategy, as I observed during my recent trip to both Washington State and Taiwan.

In Taiwan, there is a new way to view the digital divide.  In the words of Chunghwa Foundation CEO Mike Lin, a former Microsoft executive, “we turn the digital divide into a dividend.”  The cloud, broadband and the Intelligent Community Forum’s concept of ecosystem evolution are altering the imbalance and, in the case of agriculture, education and entrepreneurship the results are as striking as the orchids grown and exported by Taichung-based Green Culture Biotechnology.  

Green Culture Biotechnology is located in one of this year’s Top7 communities.  It is part of a community cluster whose success is tied nicely to an approach that many nations preach about, but which Taiwan is perfecting patiently and effectively.  Note that I do not say easily.  It never is.

clientuploads/Images/Taichung Green Culture (orchids).jpg

Green Culture, housed in a factory with clean rooms and an R&D equivalent to any of Taiwan’s silicon wafer foundries, geneticallyengineers tissue culture to raise orchids that are exported around the world.  It owns patents for virus control and detection, as well as patents for the nano machines that detect viruses.  It even developed a new generation of plastic containers for shipping the young orchids to Europe and Brazil.  A walk through the rows of its prime orchids is to imagine what the landscaping may be like in Heaven.

If it were all alone in the community, or situated on the outskirts of the “middle of nowhere,” Green Culture would still be an impressive business.  But in Taichung, it is symbolic of a city which, due to the alignment of central government funding and the governance of cities, is part of a municipality which includes a vast agricultural district.  The city of Taichung has responsibility for its rural areas, which includes native Taiwanese tribes and many schools and universities in its mountainous areas.  This gives it sensitivity to the environment.  But the city’s push to become “green” is obsessive.  Taichung is more ecologically sensitive than Hawaii, in my experience.  It's natural, given its heritage and its shrewd understanding that quality of life is capital.  It is helped by the political and cultural alignment of city and countryside.  Rather than neglect the rural, it emphasizes agriculture, education and entrepreneurship.  Its rural schools are connected and its students have wonderfully talented teachers and principals with an ability to teleconference with other teachers in the city and access any book anywhere through a mobile system.  (Oh yes, the average elementary school student reads an average of 200 books per year and collaborates online with its classmate to produce other books!)  Its farmers are aided by a “triple helix” of local government, academia and connectivity by the two carriers, Chunghwa and VeeTime, to produce value-added fruits and produce for markets such as Singapore.  

Is it a perfect place?  Far from it.  I am told that in Taoyuan, the other Top7 Intelligent Community, there is still a desire by developers to cover over many of its 1,000 ponds.  But I suspect that attempt will not go all the way – or will be balanced.  Taiwan has its own champions, as Battle Mountain had.  Taiwan’s is the famous “Rice Bomber,” Jang Yu-Men, whose Seed Project evolved from a series of “bombings” ten years ago.  Not the terrorist type.  Yang planted rice-filled explosive devices in Taiwan in 2003 and 2004 in protest against what he called the government's neglect of farmers.  He has since adopted a more peaceful approach in his efforts to revitalize agriculture and promote a vision of development.  Today, the government has unveiled programs that reach out to anyone wishing to become a farmer and return to the land.  The life on the land is never easy, but the economic and social rewards – the landscaping of Heaven which is now possible – are not romantic notions, but a part of local GDP.  The Green Cultures of the world are booting up in Taiwan.

Monday, April 15, 2013
The Radical Openness of Columbus, Ohio, USA

I have been making site visits to Top7 Intelligent Communities for a lot of years and, I have to tell you, the delights are many. Meeting the world’s most dynamic, innovative and committed government leaders. Seeing people passionately committed to transforming the place they live, whether through technology, business, education, healthcare or other social services.  Being in meetings, demonstrations and presentations from 7:30 in the morning to 9:00 at night. 


Well, maybe not that last one. But the cost in lost sleep and sore feet is well worth it. 

My most recent visit was to Columbus in the US state of Ohio. I took away pages of notes, which I will turn into a report for the international jury that helps select the Intelligent Community of the Year. I also took away one of those delights I mentioned – the pleasure of coming across something new.   


I was welcomed to Columbus with a luncheon that placed me next to Mayor Michael Coleman. Now in his fourth term, Mayor Coleman has the soft-spoken authority of one who has been winning elections for fourteen years. Much of that time has been spent doing creative deals with developers, who have transformed the skyline of the city and brought much-needed, high-quality housing to formerly run-down neighborhoods.  In his first run at office, he promised to construct 10,000 housing units, and more than a decade later, his administration is well on its way.

There’s nothing new about city governments pursuing property development.  While making a visible mark on his city, however, Mayor Coleman also set out to change its soul.  

He believed that immigration was the key to the city’s future.  At a time when immigration is a hot-button political issue that can start arguments in most industrialized nations, he thought his city needed more of it, not less. So he persuaded a small group of business leaders to accompany him on a study tour to Toronto, Canada’s business capital, which prides itself on attracting immigration from around the world.  (By coincidence – or not – Toronto is also a 2013 Top7 Intelligent Community.)  Returning to Columbus, he launched programs to ease the entry of immigrants, from English as a Second Language classes to lessons in how to live, work and raise a family in Columbus.  

It worked.  Columbus, which is Ohio’s state capital, has one of America’s largest Somali populations as well as a fast-growing minority of Mexican immigrants. Americans tend to think of Ohio as home to a homogenous white population.  Not in Columbus.  

Did the Mayor’s effort contribute to economic growth?   I don’t know. That was one data point I didn’t get.   But when it comes to changing a community’s soul, data points don’t always serve us well.  What Mayor Coleman’s effort seems to have brought about was a culture of radical openness to the world.  And we know from our study of Intelligent Communities that such openness has extraordinary value.  Broadband infrastructure has the potential to tie any community, urban or rural, into the global economy.  But potential is not practice.  A culture whose first impulse is to welcome the stranger is one that can squeeze the greatest value from that infrastructure. 

The tall buildings that fill the center of Columbus are one sign of economic progress.  But I suspect that the intangible attitudes I met there are far more crucial to long-term success.

Friday, April 5, 2013
It Will Only Encourage Him

My fifth grade teacher often tried to take the entertainer’s instinct out of me, but was evidently unsuccessful or mutated it badly.  Whenever I would stand up to speak, I invariably could make the entire class laugh, enabling the room to quickly became as “non-linear” as a Marx Brothers movie.  I suppose this threatened her authority, for she would say, “Please, don’t laugh when he does that.  You’ll only encourage him!”

clientuploads/Images/Zach-NameCaption-2013-140.gifDoing things others were scared to do, or simply couldn’t think to do, was a quality I always admired in others as well.  What little of that quality I have has served me well, but I know that I am not in a league where my actions can transform entire cultures and economies.  However, the people I associate with are able to do just that.

My friends, I encourage YOU to welcome Mike Lazaridis, who makes his home in Waterloo, Canada and the subatomic universe.  In recognition of his work as the co-founder of BlackBerry, the developer of smartphone technology and as the mastermind of a new vision for his community called Quantum Valley, ICF has named him as its 2013 Visionary of the Year.  You can read the press and media coverage of this announcement and get a sense of who this man is, and what he has accomplished.

I’d like to write about him in another way: as a man committed to his place, his community and who lives in a world of great imagination.  

Said the Nigerian poet and novelist Ben Orki, “The fewer the tools, the greater the imagination.”  There are several ways to look at this, even when relating to Mike’s vision.  A son of Turkish immigrants, he did not arrive in his place in life with much more than imagination, I am told.  Further, not every kid in a dorm at even the best engineering school in Canada automatically goes out and creates the wireless version of crack-cocaine.  USA president Obama, never to be confused with an addict of any type, was brought to tears when told that his would be taken away while he managed the affairs of the free world.  Mike’s work gave millions back their imaginations.  We could now imagine working anywhere we wished and the big ideas and the deals would be less likely to slip away.   However even this is to trivialize the importance of his work.  Like the man he quoted when we named him our Visionary of the clientuploads/Images/220px-Einstein_tongue.jpgYear, Einstein, he perceives the world and its phenomenon not as one brick atop the other, or the sum total of what can be put in the next generation of wafers, or a place in cruel ruthless pursuit of conquests but rather as a miraculous experience.  

This leads naturally to his vision of exploring that quantum universe, from which generations of industries and wealth and further social conquest of the planet will evolve.  It sounds downright Einsteinian to me!  

Finally this: we run a think tank and a movement committed to the idea that there is no place like home.  (If there is a more complex way to say that, go to the Perimeter Institute, which Mike funded in Waterloo.  They are way brighter about the left-brained elements of our experience!)  Mike, like Stephen Conroy, Suvi Linden, Amarzai Sangin, Scott Rourke and Andre Santini, is doing what he does with his life because he is committed to his place.  Waterloo, Ontario is much the better for it, as its mayor, the irrepressible Brenda Halloran will quickly tell you.  

I am not reaching for a poetic high when I tell you that people like this hear a higher pitch of existence.  It is in their register, for whatever reason.  While I can tell you why five criteria constitute an Intelligent Community, I cannot tell you why they, or we, see what we see or do what we do.  I honestly cannot.  It is simply a calling, and I will be forever amazed to know that people like Mike and these others – and many more whom we meet in our work – just keep coming.  They come faster if you give them a place -  a real home - for their imagination to run wild.  

Please encourage them if they are in your community.  They may disrupt the class or the town or the company.  They may also teach you and the next generations about a higher pitch of existence.

Monday, March 25, 2013
It takes a Smart City to become an Intelligent Community

https://www.intelligentcommunity.org/clientuploads/Images/Jung-Blog-DesigningComm.gifAs I travel to meet cities and companies such as Siemens in Germany; Cisco and IBM in the USA and Canada; WIPRO, Tata and Tech Mahindra in India; Chunghwa in Taiwan and countless others in China, Australia and Brazil, I am absolutely amazed at how quickly “smart cities” has jumped onto everyone’s radar screens and part of the popular lexicon around the world. Back in the late 1980’s and early to mid-1990’s I was on a similar track with my “smart people, smart buildings and smart cities” initiatives which came together around SMART95 in Toronto and again in conferences in Silicon Valley and Calgary, among other places. We even started a Canadian Smart Cities Initiative in the mid-1990’s. But when we looked at the word SMART following the depth of discussion held at the SMART95 conference, we were challenged to go beyond just smart infrastructure. Over the years in the late 1990`s my fellow co-founders of ICF and I looked at the entire city and community development spectrum – from infrastructure and data to more holistic levels to engage discussion around the importance of higher education and skills development, involvement of research-based universities and the creation and expansion of knowledge-based industries; we focused on application of innovation and creativity in creating more vibrant and productive communities; and encouraged the importance of social and digital inclusion in clientuploads/Images/Takes-a-Smart-city.jpgcreating a bridge to bring all the citizens of a community, state and country into the digital century and broadband economy. We embraced discussion around public advocacy and governance, collaboration, leadership, marketing and sustainability. We also discussed the concepts of liveability and the importance to look at scale when we consider the rural imperative. Over the years we at ICF and hundreds of communities and many more of its citizens around the world have come to refer to this higher order convergence as “Intelligent Communities”. 

Yet, in this day of the ubiquitous “smart city” promotion by companies like IBM and others, we are constantly asked what the difference is between smart cities and Intelligent Communities.

Back last summer, I referred in my August 28 2012 blog that there was a big difference between Smart Cities and Intelligent Communities. My colleague Robert Bell did an even better job in his exceptional three-part series on the difference between Smart Cities and Intelligent Communities (refer to ICF Blogs dated December 27, 2012; January 6 and January 15, 2013). From these you will quickly discern that the essential difference between Smart Cities and Intelligent Communities is the former`s focus on urban performance as it relates to urban competitiveness versus the latter`s role in creating a more holistic approach at city and community-building and collaboration.  By building and managing urban infrastructure with advanced monitoring and other intelligent systems, a new urban competitiveness is able to be developed based on urban performance and productivity. Urban, environmental and social capital emerge when they are properly valued and taken advantage of.  For instance, a city watermain is kept in excellent condition to be able to provide 100% distribution since no leaks are detected along its system and repaired immediately when identified; traffic patterns ease congestion and reduce carbon emissions through effective traffic management systems; smart meters in municipal buildings limit electrical waste; and so on. These raise the bar for everyone in the community; cities are flocking to their nearest technology partners to become "smarter-connected and/or sustainable cities” as promoted by IBM, CISCO and Siemens, among others.  A formula for creating smart cities based on urban performance may be seen as:

UP(urc[h+spi]) + ec  + sc = UC² 

In other words, Urban Performance (urban capital [hard and soft physical infrastructure] + environmental capital + skills capital = Urban Competitiveness (aka “Smart Cities”).

But to take it to the next level in creating Intelligent Communities, I could offer the following formula:

UC²+IC(t/SC)+InCr+DI+Av/M+S= IC

In other words, Smart Cities (Urban Competiveness) + Intellectual Capital [technology/social capital] + Innovation/Creativity + Digital Inclusion + Public Policy Advocacy/ Marketing + Sustainability Inputs = Intelligent Communities. A little tongue in cheek and fun with math, maybe, but it serves to explain that it takes more than urban performance systems to become an intelligent community. 

However, to keep it simple - when I look at the image developed by our friends in Stratford Canada that reads: “It takes a Smart City to become an Intelligent Community”, I cannot explain it better to people than this when they ask me the difference between the two. 

Monday, March 11, 2013
For Once, Automation May Be Good News for the Less-Skilled

I came across a great phrase last week: “practicing at the top of your license.”  The words come from healthcare – they refer to practicing medicine as a licensed professional.  But they also open up a new way of thinking about the future of innovation and employment

clientuploads/Images/Bell-Blog-Reboot-Comm-2.jpgHealthcare is one of the strangest corners of the working world, because it is just about the only one in which technology innovation has done nothing to make things cheaper.  Quite the reverse: each new innovation in diagnosis and treatment seems to trigger an arms race in which providers compete to plunk down more millions on shiny toys, with insurers, governments and ultimately patients picking up the tab.   

In an intriguing article (“The Robot Will See You Now” in The Atlantic), Jonathan Cohn writes about a new wave of technology innovation in medicine that aims to supplement the judgment of physicians with artificial intelligence.  IBM is leading the pack with its Watson computer, which made headlines in 2011 by winning the American game show Jeopardy.  The Cleveland Clinic is helping to develop Watson as a training tool for young physicians and ultimately as a tool for diagnosis at the bedside. 

clientuploads/Images/Watson-Jeopardy-300.gifMuch is expected of Dr. Watson.  Human physicians tend to diagnose based on a small set of things they observe, guided by judgment honed with experience.  Watson may not have a physician’s judgment or experience, but it has access to vastly more knowledge.  So Watson can suggest a range of possible diagnoses that might not even occur to television’s Dr. Gregory House.   

“In Brazil and India,” writes Cohn, “machines are already starting to do primary care, because there’s no labor to do it.  They may be better than doctors.  Mathematically, they will follow evidence – and they’re much more likely to be right.”

So how is this good news for lower-skilled jobs?  Unlike medical technology innovation of the past few decades, these changes may well empower lesser-skilled healthcare workers to provide services that only physicians now perform. 

One doctor told Cohn, “I think we are transitioning into what I see as super-quality-control officers, overseeing physicians’ assistants and nurse-practitioners, who are really going to be the ones who see the patients.”  (For the record, he doesn’t like the future he is forecasting.)   Smart information and communications technology will let lower-paid employees deliver a more consistent and evidence-based quality of care.  “If technological aids allow us to push more care down to people with less training and fewer skills,” predicted one expert, “more middle-class jobs will be created along the way.”  That is, middle-class jobs where people are practicing at the top of their licenses. 

Human beings are terrible forecasters of the impact of technology.  We always see the dark side first, because it is so easy to recognize.  Much harder to imagine are the positive ways we will put new technologies to work to build a future we want.  When we talk about the impacts of innovation on employment, we see the machines taking away jobs.  But the jobs of tomorrow are taking shape all around us.  Community leaders need to keep their minds open to possibility, and steer their constituents toward it. 

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