My audit of New Taipei City for its Intelligent Community Certification wrapped up with insight into how cities can get the most out of the digital transformation. We visited the Sanchong Education and Activity Center, one of four locations where people of all ages (but mostly seniors) come to learn how to use digital tech. My takeaway: if you are doing digital inclusion, cover the basics– but change things based on what’s popular. The popularity list at Sanchong starts with podcasting and live streaming, followed (of course) by AI. The Center updates its courses and workshops every year to stay current. That’s how they have trained hundreds of thousands of New Taipei citizens.