Danielle is CIO and Commissioner of the City of Chicago's Department of Innovation and Technology, where she is working to improve how residents interact with government by creating more responsive and accessible digital services.
The Greater Victoria region includes 13 cities and towns at the southern tip of Vancouver Island, as well as many of the surrounding smaller islands. The region boasts a wide variety of cultural fairs and festivals celebrating regionally popular and electronic music and sailing life and history, among other topics. Greater Victoria also boasts the Victoria Symphony, which performs over 100 concerts per year, including an annual free concert called the Symphony Splash in the Inner Harbour. With its mild coastal climate, large number of colleges, universities and scientific research facilities and convenient port locations, the region has historically attracted visitors with ease. Now the Greater Victoria government, citizens and local businesses aim to make it a place where visitors and residents will want to stay and grow.
Public WiFi for All
In 2012 the City of Victoria signed an agreement with Shaw Communications to create a public wireless network for the region. The deal included setting up 52 public wireless hotspots in city parks, public buildings such as city hall and community and recreation centers to provide more consistent internet access for citizens and visitors. The success of the project encouraged Telus to expand its network in the region as well with an additional 160 hotspots spread throughout Greater Victoria. With easy access to WiFi, tourists are now able to share their experiences of Victoria in real time online, increasing interest in the region among their followers and friends. And citizens can now count on wireless access, and the wealth of information and services it has to offer, no matter where they go in daily life.
Helping People Find Employment
GT Hiring Solutions Victoria is a local privately-owned company established in 2005. Since 2012, it has partnered with Greater Victoria government, industries and community service providers to help citizens find employment by providing job training and placement programs. These include the British Columbia Employment Program, Jobs Placement Program, Training for Jobs Program, Empowered to Work Project, Aboriginal Careers in Tourism, Tourism Careers for Youth and Older Worker Program. GT Hiring Solutions also provides self-serve resource rooms and community job fairs. As of 2018, GT Hiring Solutions has supported over 8,000 clients in finding employment in the region, including more than 2,000 who completed certification and skills training in first aid, computer basics and a variety of other areas.
The South Island Prosperity Project
In 2016 Greater Victoria formed the South Island Prosperity Project (SIPP) economic development organization. Its forty-five members include ten local governments, five First Nations, three post-secondary educational institutions, seven industry associations and non-profits and twenty major employers all working together to promote economic prosperity in the Greater Victoria region. The SIPP quickly developed the Smart South Island Vision 2040, a long-term vision for regional prosperity focusing on smart transportation, affordable housing, human and environmental health and economic resiliency. To engage the community in the plan and attract outside investors, the organization has held two public symposiums on Vision 2040 with more than 500 residents attending.
Since its founding, the SIPP has launched a number of successful programs and events and was one of the top ten contestants in the Canada-wide Smart Cities Challenge competition and its $10 million federal investment prize. SIPP events include the Open Innovation Challenge, a four-month public competition to find the best and brightest local innovators and IndigenousConnect, a monthly peer forum to promote entrepreneurship and leadership development. The organization also hosted the 2017 Prosperity Summit, an international investment attraction forum, in partnership with GLOBE Vancouver. In addition to launching a variety of events, SIPP has created the 2017 Prosperity Index, an economic indicators publication to provide key information for investors and entrepreneurs.
The Smart South Island Vision 2040 is a grand one but well within Greater Victoria’s power to realize as community engagement grows along with the region’s dreams.
Chicago, on the shores of Lake Michigan, is a global city of 2.7 million. It is the center of America’s third largest metro economy, which produces more than US$690 billion in gross regional product. Almost one-quarter of households had earnings exceeding US$100,000 in 2016, according to the US Census. Chicago companies employ over four million people, many of them at the more than 400 major corporations that have their headquarters there. In March 2018, its unemployment rate was an enviable 5.3 percent, nearly the lowest since the government started tracking it.
The distribution of those riches, however, is far from equal. A long and often bitter history has made Chicago the most racially segregated city in America. The unemployment rate for African-Americans was 16.2 percent in 2018, compared with 4.7 percent for whites, due partly to that segregation and partly to the disappearance of industrial jobs in factories and logistics companies. From 2000 to 2010, 181,000 black residents moved out of Chicago, mostly middle-class people who could afford to move, leaving behind their poorer neighbors. About 40 percent of black 20-to-24-year-olds were out of school and work in 2018, compared with 7 percent of whites of the same age.
Rising to the Challenge
All big cities have big challenges. What distinguishes the successful ones is how they rise to those challenges. To build a better tomorrow for all its citizens, Chicago is focused on enlisting technology, education, engagement and demand for a better quality of life to open the doors of opportunity.
Chicago’s economic might makes it a prime market for broadband providers. Nearly 20 companies, including America’s biggest names in telecommunications, operate there. A gigabit broadband price war broke out in 2016, when the incumbent AT&T began to face competition from Comcast and RCN to deliver gig services for only US$70 per month, and promises to spread higher levels of service at lower prices across the well-to-do neighborhoods of Chicago.
While the private sector competes for existing residential and business customers, however, the city has targeted the 28% of households with no Internet subscription, predominantly in poor neighborhoods, with two programs.
Connections in the Community and To Go
Connect Chicago is a donor-advised fund managed by the City Tech Collaborative in partnership with city government. Launched in 2012, it is a network of over 250 locations where residents can access the internet and receive digital training. Each year, it delivers more than 8.6 million hours of training per year at libraries, senior centers, community service centers and workforce and youth centers. In recent years, it has opened 49 new centers, upgraded broadband at existing ones and deployed 3,000 new computers. In 2018, City Tech Collaborative launched the Connect Chicago Innovation Program. Funded by companies including Microsoft, Comcast, Sprint, the Lenovo Foundation and the MacArthur Foundation, the program solicits applications from nonprofits for new ways to provide technology access, skills and engagement, and offers grants of up to US$50,000 to support pilots of selected projects.
The Chicago Public Library is making its own contribution to expanded access with the Internet to Go program. It lets patrons check out portable Wi-Fi hotspots for three-week periods to use at home, at work or on the go. The library system makes available nearly 1,000 of the portable hotspots at branches in communities with the lowest rates of broadband usage in the city.
Talent and Innovation Laboratory
Higher education has become the gateway to personal prosperity in the digital age. But low-income students face many barriers to completing education beyond high school, from finances to lack of understanding and support from families and friends who have no experience with higher education. To help lower these barriers, city government formed partnerships with colleges and universities in which the institutions committed to dedicating some of their scholarship funding to a program called Star.
Beginning in 2015, the Star Scholarship Program began offering graduates of the Chicago Public Schools a chance to attend the city’s colleges and universities at low or no cost. Students qualify by graduating from high school with a grade point average of 3.0 or higher (the third highest of four grading levels) and going through an application process. The scholarships cover all tuition, books and class material costs for up to three years or until the student receives an associate degree. As of February 2018, there were nearly three thousand Star Scholars enrolled at city colleges. More than half of the first 2015 cohort had either graduated or were enrolled with enough credits to be on track to complete their degrees in three years. That compares with a 22 percent average for community colleges in the United States and suggests that the city-college partnership is meeting a challenging goal: to give students who are the first in their families to attend college the support they need to succeed.
If Chicago is a laboratory for the cultivation of talent among those usually left behind, it is also setting itself up as a test-bed for innovation in the Internet of Things. In May 2018, Chicago installed its 100th node in what it calls the Array of Things. This is an urban sensing project made up of a network of interactive, modular sensor boxes that collect real-time, location-based data on the city’s environment, infrastructure and activity.
Data generated by the Array of Things is open, with the first batch released in May 2018. The goal is to give researchers, policymakers, developers and residents high-value information to make the city operate better and improve quality of life for citizens. Chicago is publishing data on its sensor nodes and data collection tools on an open-source basis, so that other cities can replicate them. Seattle is expected to be the second Array of Things city, and cities in Mexico, the Netherlands, the UK and across Asia have expressed interest.
Sustainable and Responsive
The city introduced a Sustainable Chicago Action Agenda in 2012 to offer a vision for urban sustainability and a roadmap for residents and businesses to contribute to its achievement. Actions include rebuilding neighborhood playgrounds and parks, expanding access to recycling, improving non-automobile travel options from transit to biking, and encouraging sustainability-focused industries. The Greencorps Chicago Youth Program has provided summer jobs to over 2,000 high school students in such industries, and the first green manufacturing facility was approved for construction in 2018. Over 200 playgrounds have been rebuilt and nearly 20 community gardens have opened.
With each change at the neighborhood level, quality of life improves for residents. Another improvement comes with the city’s project to modernize its 311 non-emergency communication system. Before launching the project, Chicago convened community focus groups to learn what residents most wanted from a revamped 312 platform. From nearly 200 individuals, it learned that residents want transparency and accountability on service requests, timely response, clear and understandable language instead of “City-speak,” and choices of how they connect with 311. Implementation of the resulting design for Open311 began in 2018 with a goal of completion in early 2019.
Problems created over the generations take generations to resolve. Chicago has accepted the challenge, and is using technology, guided by a clear understanding of what its least-regarded citizens need most, to build a future of greater promise for all.
In the heart of Vietnam’s southeastern Binh Duong Province is a brand new city in development. Binh Duong Smart City is being created by the Smart City Office, Becamex, the state agency overseeing the project, the academic and entrepreneurial sector and the Standing and the Peoples’ Committees of the government all working in concert to design a modern, environmentally friendly city that will someday be home to one million Vietnamese. The new city already includes Eastern International University, a world-class academic institution, as well as six industrial parks and the region’s first accelerator. Binh Duong Smart City has worked tirelessly, assisted by ideas such as the “triple helix” collaboration method from ICF alumnus Eindhoven, the 2011 Intelligent Community of the Year, to transform a traditionally agrarian, low-population area into a core of Vietnam’s Southern Key Economic Zone.
WiFi for All
The Binh Duong region has historically limited fixed-line infrastructure when it comes to broadband access, and investment costs for expanding it are high. The city has met this challenge by focusing instead on free, public WiFi networks. All government buildings in Binh Duong Smart City, as well as most public and private university buildings, colleges and high schools provide open wireless networks for their staff, students and visitors. Citizens living in more remote areas with limited access can make use of these public hubs as well.
In addition to providing WiFi networks in government and educational buildings, Binh Duong Smart City also has free public WiFi on all buses of the Becamex Tokyu system, which provides transport in and around the central province. The service is widely used already, with upwards of 50 passengers per bus connected to WiFi via their smartphones on a standard trip. Public spaces in the city have also begun providing free WiFi, including supermarkets, restaurants and coffee bars.
Building an Innovation Ecosystem
As in many developing countries, Binh Duong Smart City faced difficulties attracting industry outside of cost-driven manufacturing as well as backlogs in technical equipment within schools and new businesses struggle with technology. To combat these troubles, Binh Duong Province and Becamex Industrial Development Company (IDC) reached out to Brainport, Eindhoven for advice. Thus began the Binh Duong Smart region project, aimed at accelerating Binh Duong’s economic growth in a sustainable way by implementing the triple helix model of collaboration between industry, government and universities.
Binh Duong Smart City is home to a growing number of Techlabs and Fablabs located in schools, universities and vocational colleges around the region. These labs collaborate closely with industrial partners and Binh Duong’s Department of Science and Technology. Techlabs are locations for practical education in the latest technology, including up-to-date equipment provided by industry partners. They also provide a space for joint research projects between universities and schools and local industry employers. Binh Duong’s Techlabs include a lighting lab at Eastern International University, a mechanical electrical lab at Vietnam-Singapore Vocational College and an ICT lab at Thu Dau Mot University, with a robotics and intelligent systems lab, a power electronics system lab and a data analysis and artificial intelligence lab in the works.
Fablabs are small-scale workshops that offer access to digital fabrication technologies and equipment. They are open to everyone in the community, including students, adults, small businesses and organizations. These spaces provide an environment for clients to test new ideas and prototypes with access to all the needed equipment. Eastern International University in Binh Duong Smart City is currently home to the Becamex Fablab, a collaboration between the university and Becamex IDC, which boasts working spaces and equipment for 3D printing, 3D scanning, laser cutting, laser engraving, CNC and a variety of other hardware, mechanical equipment and tools. Other Fablabs are planned at schools and community centers throughout the region.
Binh Duong also hosts the region’s first mature business incubator at Eastern International University. The incubator began operations in early 2018, providing workspaces, training and support programs and networking facilities for entrepreneurs and new small business startups. The incubator works closely with the Becamex Fablab to grant access to facilities for testing products as well.
Information Technology Training to Improve Rural Life
The Binh Duong province has historically been agrarian with many farmers scattered throughout remote areas. To reduce poverty and improve quality of life in these areas, Binh Duong began a project in 2011 to set up information access points in communes, wards and townships to supply scientific and technological training for local farmers and other citizens. The project team worked closely with the Farmers Association Tan Binh, Farmer Association of Lai Thieu Townlet, Farmers Association of Tan Hiep Commune, Farmer Association of Lai Hung Commune, Farmers Association of Minh Hoa and Farmers Association of Chanh My Commune to set up 87 access points throughout the province.
The access points provide a website portal for accessing local scientific and technological information, technology markets and equipment via the Internet and both local and international information sources. This portal allows farmers to easily locate the information most relevant to their land and situation. The access point staff also provide training courses for local farmers with a focus on accessing and exploiting websites related to prices and commodities, consumption markets, models for raising livestock and plants and other useful resources. Forty-five of these training courses have been completed to date with 900 farmers participating throughout the region.
Binh Duong Smart City Summit
While developing infrastructure and training programs, Binh Duong Smart City has also focused on its most important resource: its people. The city promotes information about its Smart City projects to the whole region via local and regional newspapers, websites and national television channels. Beginning in 2016, Binh Duong has organized and hosted the Binh Duong Smart City Summit, an international event aimed at raising awareness of the Smart City concept among authorities, businessmen, students and citizens of the region while demonstrating Binh Duong’s economic and social value to the region on the world stage. The 2016 and 2017 summits featured keynote speeches by thought leaders in Binh Duong and international industry and educational leaders, a live exhibition and a 24-hour hackathon with 50 student teams participating.
The 2018 Binh Duong Smart City Summit has expanded and will be co-organized by the Korean City of Daejon and the World Technopolis Association, as Korea is one of the major investors in Binh Duong’s industrial development and Korean companies are some of Binh Duong’s largest employers. The yearly hackathon will become a “Creative Ideas for Smart Cities” contest, inviting student teams to present ideas that promote innovation and social improvement. Ninety-six teams have already registered to enter as of late 2018.
As the Binh Duong Smart City continues to grow and develop, its people and many newcomers do so right alongside it, making their way toward a bright future for the region and beyond.
Abbotsford is the largest city, outside Vancouver, in the province of British Columbia and is among the most diverse in Canada. More than a quarter of its population of 150,000 hails from south Asia, mostly from the Indian state of Punjab. The city borders the United States to the south and is part of the Vancouver metroplex, which has gifted it with both an independent economy and participation in the economic sphere of western Canada’s gateway city.
Eighty percent of city lands are protected for agricultural use, and its farmers make good use of that land, earning the highest income per acre of any place in Canada. Other important industries are transportation, manufacturing and retail. The city is home to the University of the Fraser Valley and an international airport. The Abbotsford Regional Hospital is its largest employer. Given these assets, the challenge that Abbotsford has set itself is to leverage them for growth in a global economy that is dominated by digital while preserving an enviable quality of life and a culture whose roots date back to 1858.
Guiding the journey is Plan 200K, which envisions what the city will be like when its population grows to 200,000 residents. Plan 200K began with an intensely interactive work of advocacy, which drew on 8,000 interactions with residents over two years. From these conversations, Abbotsford established four cornerstones for the future: a vibrant economy, a complete community, fiscal discipline and alignment of all parts of local government in carrying out the vision.
Following community engagement, city government updated all of the master plans governing transportation, utilities, parks, the historic downtown and agricultural lands. Sustainability was an important issue because the projected growth in population will be concentrated in just 20% of the city’s land area. Sustainability goals are baked into Plan 200K, and projects have already achieved reduction in energy consumption by 320,000 kWh per year, diversion of nearly 16,000 tonnes of waste through recycling and composting, and expansion of water metering throughout the city.
Food is Not Just for Export
The planning exercise also uncovered a disconnect in the city’s economy and culture. Agriculture is a vital industry, yet the community exports nearly everything it grows and lacks a local food culture. Access to local food is limited and local businesses have little incentive to support local food producers.
To change the culture, the city partnered with a local brewer, the Chamber of Commerce, Regional District and a community market to create the Valley Field and Farm Collective. This nonprofit organization brings together a cross-section of people from the community to integrate food production into community life and boost local commerce in food. Not by coincidence, its founder also chairs Abbotsford’s Community Innovation Partnership, started by the Economic Development Department to foster an innovation ecosystem throughout the community.
Funded by private investors, government grants and community banking partners, the Collective launched a summer farmers market in 2018, where local growers sold directly to the public and local businesses. Later in the same year, the Collective began executing a more ambitious plan to create a central kitchen and food innovation hub, communal brewhouse, local food café, music venue and community rental space.
On its base of traditional industries, Abbotsford is also laying the foundations of an innovation ecosystem for the city. It decided to focus on youth. In 2010, Vancouver established a program called CityStudio and in 2018, Abbotsford imported the program in partnership with University of Fraser Valley (UFV) and a secondary school. CityStudio is an innovation hub where students, city staff and community volunteers co-create experimental projects – online services and prototype products – that aim to make the city more sustainable, livable and joyful.
For secondary and university students, Abbotsford’s CityStudio provides practical learning about real-world challenges, career training, exposure to local business and the chance to gain valuable skills. For city government, the dialogue with students and experimental projects are shifting the culture of City Hall from perpetuating the past to innovating for the future. In its first year, CityStudio held 18 classes for students and city staff and launched 11 experimental projects, of which one on reducing littering in city parks won an award from UFV and was featured in a TedX event in Abbotsford.
Fiber to the Premise
Abbotsford represents an attractive market for communication carriers, because so much of its population is concentrated in a small share of its land. As a result, the incumbent phone company Telus has invested more than C$80 million to connect over 90% of homes and businesses to its fiber optic network at no cost to taxpayers. Completed in 2017, the fiber-to-the-premise network provides upload and download speeds of 300 Mbps with the potential to increase to 1 Gbps. Another fiber network has been deployed by Zayo to serve the high-capacity needs of data centers and technology companies. And as a result of a partnership with ICF Canada, Shaw approached the city with an offer to expand its public Wi-Fi capacity, so that by the middle of 2018, the company had 1,000 hotspots acrss the city including in all city-owned facilities.
With this kind of capacity, the city’s digital equality efforts have focused less on access and more on programs to help citizens use the connectivity to improve their lives. The library system offers an online learning collection featuring thousands of video courses, including language education. E-books and audiobooks are available online, as is a database of magazines, a car repair database and free music library. About half of Abbotsford residents are regular users of these services, each developing skills and experience with digital platforms that will pay dividends in the future.
Abbotsford’s Intelligent Community project is in the early stages of implementation, but it is grounded in careful plans developed in close collaboration with the community. The culture of that community draws on the best of farming tradition: hard and steady work toward the goal, staying steadfast in the face of setbacks, and caring for the land. In the plans and early results, it is possible to see the vision of an Abbotsford of 200,000 people ready to prosper in the decades ahead.
(25 October 2018 – New York City and Hamilton, Ontario, Canada) – In a live ceremony in Hamilton, Ontario, Canada and global online announcement from its New York headquarters, the Intelligent Community Forum (ICF) today named the world’s Smart21 Communities of 2019.
Selection of this group of cities and counties begins the eight-month process through which ICF will, in June, name one of them as its 2019 Intelligent Community of the Year. More than semi-finalists for an international award, the Smart21 represent the best models of economic, social and cultural development in the digital age, in the judgment of ICF and its team of independent analysts. Moving beyond the technology focus of the smart city movement, they are on the road from Smart to Intelligent.Read more
On October 25, ICF will be announcing the Smart21 Communities of 2019 during an event taking place in Hamilton, Ontario, Canada. ICF co-founder John Jung sits down with Lou Zacharilla to discuss the event, in this week's Intelligent Community podcast. Learn more about the event here.
- John Jung, Co-Founder, Intelligent Community Forum
Louis Zacharilla, Co-Founder, Intelligent Community Forum
As we approach the 2018 Smart21 Announcement in Hamilton, Ontario, Canada on October 25, 2018, there is an added twist to this event this year, a Community Roundtable. It will be a great opportunity for communities to showcase their cities, towns and regions, but equally important is the fact that these are all Canadian communities, big and small, urban and rural, that had previously been recognized by ICF’s adjudicators as a SMART21, TOP7 or Intelligent Community of the Year. They will each speak to what makes their community smart and intelligent and what some of their key challenges were and what solutions they applied to resolve these challenges. Some may even brag about how this process has helped their community focus their transformation to become smart cities and intelligent communities. And some may even boast about how their use of the brand as a SMART21 city or TOP7 Intelligent Community may have helped them attract investors, jobs and talent to their communities.Read more
“There are few things in life that are free. Being recognized as an Intelligent Community may just be one of them.”
That was the beginning of the blog on August 5, 2015 about the benefits that communities can expect by successfully applying to be recognized as a SMART21 Intelligent Community via https://www.intelligentcommunity.org/nominations. I have often been asked what the benefits are from the unique ICF Awards Program and I have referred them to the original blog from August 2015. But three years later, I felt we needed to update the original. Besides, the original listed only 12 benefits. Today, we are listing an amazing Top 20 Reasons.Read more
As a 25-year resident of Hudson, Jim Stifler has chosen to perform his encore career as the City of Hudson’s Chief Economic Officer. After a successful 33-year career as a Wall Street executive, Jim is able to showcase his extensive private sector experiences and use his strong ties in the community to move the City forward.Read more