The Sunshine Coast is a metropolitan area that spreads across 2,291 square kilometers of Australia’s coastline about 100 kilometers north of Brisbane. A sub-tropical paradise of beautiful beaches and scenic mountains, the Coast has experienced boom times and almost doubled its population since the 1980s from tourism and retirement relocation, which drove the growth of construction and retailing. But the ebbing of the commodities boom that fueled Australia’s economy has revealed the fragility of the local economy. 

To help its population overcome economic challenges, the Sunshine Coast government introduced the “Speed It Up” campaign, designed to spread knowledge of the benefits of high-speed Internet access as well as how to obtain it. The city also introduced a series of training and innovation-focused programs over the past several years, lowering its youth unemployment rate to only 5.4%. Click here to read more about the Sunshine Coast.

Chicago, on the shores of Lake Michigan, is a global city of 2.7 million. It is the center of America’s third largest metro economy, which produces more than US$690 billion in gross regional product. But all big cities have big challenges. What distinguishes the successful ones is how they rise to those challenges. To build a better tomorrow for all its citizens, Chicago is focused on enlisting technology, education, engagement and demand for a better quality of life to open the doors of opportunity. Click here to read more about Chicago.

Lambton County didn’t win the top honour at Thursday’s Intelligent Community Forum awards in New York City, but Warden Bill Weber says officials are happy to be in the Top7.

The county, which includes the City of Sarnia, has been involved in the international program for several years, earning a place in its Smart 21 list since 2016 before moving recently into the Top7.

Weber joined a delegation from the Intelligent Sarnia-Lambton group this week at the forum’s Global Summit where Taoyuan, Taiwan, was named its 2019 Intelligent Community of the Year.

The Sunshine Coast made history today, putting the spotlight on our innovative, healthy, smart and creative region on the world stage in New York.

Mayor Mark Jamieson joined representatives from around the globe on stage as one of the Top7 Intelligent Communities of 2019, as rated by the global Intelligent Community Forum (ICF).

“Neither Snow nor Rain Nor Heat Nor Gloom of Night ……stays these couriers from the swift completion of their appointed rounds.”

As I get ready to leave for my Top7 Site Visits I remember back to February 11 when the seven were chosen.

Pierre-Luc Lachance, a City Councilor for the Saint-Roch and Saint-Sauveur district of Quebec City was there and on my panel. He is the Deputy Mayor for Entrepreneurship in that fine Canadian city. Quebec played host to this year’s 2019 Top7 Announcement. Mr. Lachance was elected in 2017 after a rigorous campaign. Evidently most EVERY campaign in Quebec City, where the politics can be as hard as the ice on the St. Lawrence River in Winter, is rigorous. Pierre-Luc won his campaign by going “retail.” He went to the heart of his community and did something that seems low-tech but has resonance in local elections. He won the hearts and minds of his fellow citizens by physically knocking on 7,500 doors in the neighborhoods of his district! That alone should have guaranteed him the post.

Sébastien Gagnon, Vice President of Sales & Public Affairs at bciti is a recognized leader in the municipal world in municipal management and intergovernmental relations. He has more than 20 years of experience in intergovernmental relations, and has worked both in the public and private sectors. He has a Master’s Degree in Marketing, a Postgraduate Degree in Commerce and a Bachelor’s Degree in Political Science with a concentration in International Relations.

Small, Medium & Large Communities from Four Nations Show Transformative Change

(New York, USA and Quebec City, Canada – 11 February, 2019) –  In an announcement this evening at an event at Laval University in Quebec City, the Intelligent Community Forum (ICF) named the Top7 Intelligent Communities of 2019. The 17th annual Top7 list includes cities and counties from the United States, Canada, Australia and Taiwan. One of these seven finalists in the think tank’s annual awards program will be named the Intelligent Community of the Year at the ICF Summit in June in New York City on June 13th. (www.icfsummit.com)

In alphabetical order, the Top7 Intelligent Communities of 2019 are:

• Abbotsford, British Columbia, Canada
• Chicago, Illinois, USA
• Hudson, Ohio, USA
• Sarnia-Lambton County, Ontario, Canada
• Sunshine Coast, Queensland, Australia
• Taoyuan, Taiwan
• Westerville, Ohio, USA

	Rob van Gijzel

The best description I have ever heard about ICF as an ideas-driving think tank for enabling Digital Age policy for cities and towns was from Rob van Gijzel, the former mayor of Eindhoven, The Netherlands and the ICF Foundation’s first chairman. He called us, “The method of transformational decision making for cities.”

And we are. Or at least “a method” for this. We are also a group that inspired communities to believe that, yes, they can.

The world has cooperated with the ICF vision. Thanks to broadband and satellite telecommunications the world became flat. Like the sound of a rail train’s whistle, people heard something familiar and it allowed them to rethink the proposition of the small and the midsized city especially. It dawned on them that “the middle of nowhere” was no longer their domain. They had places with a history and assets that could be transformed.

These cities and towns have begun to determine the course of the global economy because of how they have moved from using smart technology to become Intelligent places. This year’s Smart21 is laden with them, from Vietnam to Ohio to India.

America’s government – representing 21% of its mighty economy – was shut down as those of us living here celebrated the arrival of the New Year. Nearly 800,000 federal employees were put out of work, including the transportation security agency tasked with ensuring that our flights to Quebec City to announce the world’s Top7 Intelligent Communities on February 11th will take off – I hate to use the word – without a bang!

Ronald Regan’s infamous, unfortunate political dictum, spoken on a January day in 1981 was not only put to the test, it was proved resoundingly wrong, but in a way that gnaws at you the way in which a platitudinous claim can reveal a nugget does. He got something right by forcing us to again rethink the virtues of government.

“In this present crisis, government is not the solution to our problem; government IS the problem.”

Ahhh, but of which government was “The Gipper” speaking?

Westerville is a northeastern suburb of Columbus, capital of the state of Ohio, and home to nearly 40,000 people.  It takes its name from the Dutch family that founded it in the 1800s. It was a small place that eventually became known as the “Dry Capital of the World,” based on an 1859 law that forbid the sale of alcohol in the city and the decision of the Anti-Saloon League – which played a leading role in Prohibition – to move its national headquarters there in 1909. It was only in the 1990s, when Westerville annexed land that included alcohol-selling businesses, that local prohibition began to change.   

WeConnect 

In the more than two decades since, Westerville has made a career of embracing change. In 2007, the city began planning expansion of an existing government fiber network to support smart-grid applications. (Like many smaller US cities, it owns its own electric utility.) The planning process revealed a lack of affordable choices for broadband and data center services. That ultimately led City Council to found WeConnect: an underground fiber network connected to a community-owned data center and delivering 100 Gbps connectivity to municipal service providers, businesses, schools, the local university and research institutes.   

The network and carrier-neutral community data center began operations in 2012. By 2018, more than 40 miles of the fiber network had been lit. After an investment of more than US$6 million, WeConnect has been profitable three out of the first six years of operation – and its impact has been much greater than mere speed or capacity. The city spent more than 85% of funds with businesses within a two-mile radius of City Hall, creating jobs and profits that benefited the community. The network and data center have saved customers more than $2 million since 2014, with one customer crediting the network with helping avoid a $1 million capital expense for its own data center. WeConnect has also become an important attractor to business that, when bundled into incentive packages, has helped persuade site selectors to give the community a closer look.   

Benefits of the Smart Grid 

The municipal utility, Westerville Electric Division, got smart-grid applications that sparked the network’s construction. The utility’s operations date back to 1898, but since WeConnect went live, it has rolled out services including advanced metering and an online portal, which let customers monitor electric and water usage by the hour, and a Rush Hour Rewards Program, that offers rebates to customer who let the utility adjust their air-conditioning to better manage peak loads. Realizing that most energy-saving programs target large corporations, it introduced a Small BusinessWISE program that provides energy-efficiency consultants to audit small businesses and recommend changes that will save money.   

New Pathways to a Career 

In 2014, Westerville was one of 14 central Ohio school districts that shared funding for initiatives called Career Pathways, which aim to create new post-secondary education options for students while closing workforce gaps. All are member of the Central Ohio Compact, an agreement among educational institutions to improve access to educational achievement for the next generation. The Health Career Pathways is a collaboration among nine school districts, Columbus State Community College (CSCC) and healthcare providers including Westville’s Mount Carmel Health System. Beginning as early as their first year in high school, students can enroll in the program, which combines high school and college coursework with shadowing of medical professionals. They earn dual credit and have the potential to finish high school with a credential as a clinical lab assistant. The program was piloted in the spring of 2018 with student rotations in two hospital departments; it proved so successful that the rotations have expanded to 16 different spots.   

The Business Logistics Pathway – also a collaboration of CSCC and industry partners – leads to certification as a logistics associate and technician. This earned credit puts students on track to complete a two-year associates degree in supply chain management with only one year of additional coursework, and the opportunity to apply this education to completion of a four-year degree. The Engineering Pathways prepares students for careers in computer-assisted manufacturing, a sector that represents more than 86,000 jobs in central Ohio and is projected to continue growing. Ten school districts, Sinclair Community College and industry partners collaborate to build skills in advanced manufacturing, robotics, design and fabrication. In the most recent year, enrollment grew by 17% for Business Logistics and 100% for Health. Twenty-seven students earned a clinical laboratory assistant certificate in the program’s first two years. 

STEAM Innovation 

Otterbein University in Westerville dates back to 1847 and was the first coeducational college in the United States to admit women to study alongside men in the same classes. In 2016, in another advance, it opened The Point, a new science, technology, engineering, arts and math (STEAM) innovation center that ties academics to the business and manufacturing needs of the community. The Point provides office space and support for startups, lab space and prototyping services for small-to-midsize manufacturers, a makerspace for the community and dedicated education spaces for school students. It does not claim ownership of the innovations developed there, a policy it shares with the University of Waterloo in Canada, which is renowned for its ability to generate new companies. The feasibility study for the center projected that it would create 200 new jobs in five years totaling US$16 million in payroll and $3.6 million in state and local taxes.

Welcoming the Stranger 

Digital equality is the province of the Westerville Public Library. In 1994, it became the first library in the state to offer patrons full access to the internet. It now offers computer labs and training targeted at patrons from job seekers to senior citizens, as well as a Kid’s Center, Teen Center and Gaming Room. Anyone baffled by a technology program can get personalized help through the “Borrow a Librarian” program, while the “Borrow the Internet” program lets patrons without internet access at home borrow a Wi-Fi mobile hotspot.  

In recent years, the library has targeted the immigrant population of the region. Central Ohio is home to the second largest Somali population in the US and the largest Bhutanese Nepali population outside Bhutan. In 2015-16, the library won a grant to host Somali language and culture classes, and in 2018, a grant that made it possible to launch technology classes in Somali and Nepali, taught by local Somali and Nepali teachers. Demand has been strong from immigrants eager to make a home in the community.   

Rising to Challenge 

In February 2018, two Westerville police officers were slain as they responded to a domestic violence call – the first deaths of active-duty officers in the city’s 160-year history. Over the next two weeks, the city’s handling of communications and logistics – largely enabled by technology – would prove critical in forging community unity around the tragedy.   

As local and national media picked up the story, the city’s Community Affairs department used Google Drive to disseminate news and respond to media inquiries. City officials were assigned to social media listening to allow the city to respond to misinformation and share the facts. With the establishment of the #WestervilleStrong hashtag, people in the community gained a way to stay updated, express their grief and connect with others through Twitter, Facebook and Instagram. It also helped city officials monitor the social media conversation and set an appropriate tone.   

Total social media reach during the period topped 2.5 million. The WestervilleStrong Facebook group grew to more than 6,000 followers and, seven months later, was still growing. But the daily number of attempted cyberattacks and phishing emails also doubled during the two weeks that followed the shootings. The city’s established cyber-monitoring systems and user protocols thwarted all attempts to hack the government’s network.   

Westerville has benefited from its proximity to another Intelligent Community – Dublin, home of an ICF Global Institute. It was through the work of that Institute that first came to see its efforts as part of a comprehensive approach to economic and social development in the digital age, and to begin identifying ways to fill gaps and accelerate its progress. Proud of its heritage, Westerville is targeting a future in which suburban and even rural cities have the same opportunities as big cities to make the tech revolution pay off for its people.

Population: 39,737

Website: www.westerville.org

Smart21 2019 | 2020

Top7 2019