Empire State of Mind Part 2 - Mark Buckley and Meghan Cook

In this episode of The Intelligent Community, ICF Co-Founder Lou Zacharilla interviews Rochester's Mark Buckley and the Center for Technology in Government's Meghan Cook about New York - the state, not the city - and intelligent community development.

Mark Buckley is the current interim CIO for the City of Rochester, New York. He has worked in Information Technology for all of his 36-year career, including private industry with large companies like Eastman Kodak and United Technologies Corporation. Mark changed his IT career path in 2016 to work in the public sector as an Application Services Manager for the City of Rochester, New York. One key driver in moving to the Public Sector, was the ability for Information Technology to improve service delivery for the greater good and prosperity of the City. When Mark started at the City, he organized and led the initiative to submit the 2017 Intelligent Community Forum Smart 21 application. This process provided valuable insight into the various services that were offered by the City, and the collaborative cross-functional processes and projects throughout. Mark’s ability to interview and present the great work of the City, placed Rochester in the top 21 in both 2017 and 2019. In Mark’s quest to continue to improve City services, he continues to build relationships, and share information on Rochester’s Intelligent Community journey.

As Program Director at the Center for Technology in Government, Meghan Cook leads innovation initiatives that build capability in public sector organizations and agencies throughout the world. Through a unique and collaborative process, Meghan works side by side with international, federal, state and local government leaders to produce new knowledge and actionable results. With over 18 years of experience working on public sector innovation efforts, Meghan is considered an expert in digital government transformation.

Meghan has published numerous research and practice articles detailing how organizational capabilities, information policies, management practices, and technology choices intersect to shape government operations and services. She also serves as a reviewer for journals and conferences and presides in many advisory roles. She is a highly sought speaker and facilitator, having delivered over 200 thought-leadership and strategy development sessions for government leaders all over the world.


This discussion was sponsored by

Louis Zacharilla
Co-Founder of the Intelligent Community Forum. Louis Zacharilla helped found the Intelligent Community movement. He is the developer of the Intelligent Community Awards program. He is a frequent keynote speaker and a moderator at conferences and events.

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